SERVICE
Free Shipping
We offer free shipping on all domestic orders over $50. Orders under $50 are subject to a $7.50 shipping charge. We’ll ship within 1-2 business days from receiving your order.
International orders are eligible for our discounted shipping rates via DHL and UPS and express shipping is free for international orders $500+.
If you have any questions about your order or want to initiate a return, please contact customer service at orders@adornia.com. We will normally respond within 24 business hours.
Easy Returns
Returns are easy! Items in unworn condition may be returned for a refund within 14 days, unless item is purchased during a Final Sale event. A return shipping label costs $4.95 and will be deducted from your refund. If you are not satisfied with your jewelry item, please submit your return request here to receive a return authorization. You must notify us within 14 days of receipt of your intent to return to receive a refund. If you are returning an item purchased during a Final Sale event, there is a 20% restocking fee in addition to the return label cost.
Once approved, our returns app will provide you with a return authorization number and pre-paid USPS shipping documents to return your shipment.
Please be advised that at this time we do not offer free international return shipping. The return shipping cost is the responsibility of the customer for all orders outside of the US.
Three Month Warranty
We carefully finish every piece in our Miami offices and ensure that each meets the highest standards. In addition to our 14-day return policy, we’ll back the craftsmanship of your ADORNIA no purchase for 3 months. This is a limited warranty that does not cover all damages such as jewelry tarnishing.
Responsibly Sourced
ADORNIA is firmly committed to working with only conflict-free trade suppliers of diamonds and diamond jewelry that comply with the Kimberley Process. ADORNIA deals with manufacturers that uphold best practice industry guidelines for gemstone treatment disclosure and practices established by the American Gem Trade Association.